De zwarte zwaan van IT Outsourcing
Impact van IT Outsourcing op Business & IT Alignment
Door: Barry Derksen
Kernwoorden: alignment, outsourcing,governance, communicatie, value measurement, competenties, architectuur, partnership

Business & IT alignment (BIA) is about the integration of IT for the business. All businesses focus on opportunities to grow, it is the expectation that the IT organisation enables and drives this growth, recognizing that the IT organisation must contend with their own challenges. The development and implementation of their respective strategies often lead to discrepancies. The result is a gap between business & IT. BIA is about closing that gap.

Today, IT outsourcing (ITO), are key also among the top IT management concerns. Organisations decide to outsource due to the belief that outside vendors can deliver services at lower costs. But industry research performed shows that outsourcing of IT services is not always successful. The question arises whether ITO is increasing the BIA gap or not.